What is ISO 9001?

In today's competitive world consumers are increasingly demanding for even higher limits of quality. Those who can provide are certainly in demand and consumers lay more trust in them.

The ISO 9001 Quality Management System is the world’s most popular quality improvement standard, with over one million certified organizations in 180 countries around the globe. It is the only standard in the 9000 family of standards published by the International Organization for Standardization (ISO) that can be used for the purpose of conformity assessment. ISO 9001 also serves as the basis for many other important sector-specific standards, including ISO 13485 medical devices), ISO/TS 16949 (automotive) and AS/EN 9100 (aerospace).

The competitiveness of organizations in the international market is determined by the quality of its business processes. The quality management system is an efficient instrument for quality management requirements that are placed in front of a modern, innovative organization.

Why is it important?

ISO 9001 certification demonstrates your organization`s ability to consistently meet and exceed customer expectations. For this reason, many buyers require suppliers to be ISO 9001 certified to minimize their risk of purchasing a poor product or service. A business that achieves ISO 9001 certification will be able to attain significant improvements in organizational efficiency and product quality by minimizing waste and errors, and increasing productivity.

·         Save money and time - through quality management practices that increase your organizational efficiency, productivity and profitability.

·         Minimise  risk - by consistently achieving a level of quality defined by the standard, thus ensuring your products and services are less likely to fall short of customer expectations.

Standard promotes orientation of the organization towards the process approach in management. The advantage of this approach is reflected primarily in the transparency and the possibility of improving planning processes, defining responsibilities and authority within these processes, identifying flows of information, methods used in the system of debate, identifying necessary resources and better control of business processes.

The advantage of the standard and its introduction encourages companies to strive for continuous improvement in accordance with the principle of PDCA (Plan-Do-Check-Act), with special emphasis on the motivation of employees towards continuous improvement, as well as corrective and preventive measures.