TMS CEE doo resolves complaints and objections which are referred , relating to his work or the work of his client. Complaints may relate to a method of work which includes TMS CEE and procedure of the permanent staff and external persons involved ( auditors, controller, experts), as well as objections to the work of TMS CEE clients.Also, TMS CEE solves the complaints relating to any unfavorable decision which are related to the affairs of control/certification. The process of resolving complaints and appeals is defined TMS PR Procedure 08 Guidelines for complaints and appeals.